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(800) 315-0204

Pricing, Retail Value, Policies And Other Valuable Information

Price

PaintRemover.com brings you a great selection of paint removers, graffiti removers, hand cleaners, carpet cleaners, mold removers, oil & grease removers, bathroom cleaners, mastic removers, lead paint products and other exceptional products at prices that fit almost any budget. If you happen to find the same item at a lower price, please contact us before you buy. We will do our best to meet or beat the price. We sincerely want you to be our long term repeat customer. If not otherwise noted, our pricing shown does not include shipping and handling or applicable sales tax. 

No sales tax for almost everyone at PaintRemover.com. Only orders shipped to Wisconsin are charged sales tax.

Introductory Sale Price

At certain times we offer some merchandise at a low “Introductory Sale Price” for a limited period of time. These Introductory Sales represent a significant savings over the regular PaintRemover.com prices. Quantities are usually limited and we advise you to act quickly so as not to be disappointed. Orders are processed on a first come first serve basis and you will be promptly notified if we cannot honor your request.

Once the Introductory Sale Price expires, the item will generally go up to a higher price.

Retail Value

The PaintRemover.com Retail Value represents either the manufacturer's suggested retail price (MSRP), or the actual comparison shopped price, or the price at which Paint Remover.com believes that the same or comparable products would be offered by "do-it-yourself" retailers using a customary markup for that product category or a comparison based on the quantity (i.e. ounces, gallons etc) in the smallest size of the product. The Retail Value does not necessarily represent the prevailing retail price in every community in America.

While Supplies Last Pricing

Paint Remover.com may, at times, purchase a large quantity of a product from a manufacturer and, in doing so, obtain a great price. Paint Remover.com is passing the savings to you with a "While Supplies Last Price." However, once the merchandise is gone, the "While Supplies Last Pricing" is over. Quantities are usually limited and we advise you to act quickly so as not to be disappointed. Orders are processed on a first come first serve basis and you will be promptly notified if we cannot honor your request.

Testimonials

We encourage our customers to write us and we value their opinions and suggestions. However, PaintRemover.com cannot substantiate any testimonial and, therefore, cannot be held responsible for claims made by our customers.

Credit Card Orders:

Charge card orders are usually shipped as soon as possible. In the unlikely event of a back order and your order is delayed thirty days or more, you will be promptly notified. Your credit card will not be charged until your order is processed for shipment. You can always email or call customer service to check on the status of your order.

Check Orders:

Please make checks payable to BigStoresUSA and send to our mailing address at PaintRemover.com PO Box 7066, Appleton WI 54912-7066 along with product information you wish to order. Check orders are normally held for 72 hours to ensure proper clearing of funds. Orders are then fulfilled as soon as possible. In the unlikely event of a back order and your order is delayed thirty days or more, you will be promptly notified. You can always email or call customer service to check on the status of your order.

Order Fulfillment:

It is our goal to fulfill all orders are as soon as possible. In the unlikely event of a back order and your order is delayed thirty days or more, you will be promptly notified and you can choose to cancel the order. You can always email or call customer service to check on the status of your order.

Promotion Codes, Coupons, & Discounts

Any discounts from PaintRemover.com will appear on the payment screen after you have entered the appropriate promotion or coupon code in the promo code box. Discounts, coupons and promotion codes may not be combined with any other promotional discount or offers from PaintRemover.com. All promotions usually have a specific end date.

PaintRemover.com discount offers can be used on all telephone orders but not on previous purchases. Void where prohibited by law. No cash value. 
Promotion Codes, Coupons, and other Discounts are subject to modification or cancellation without notice. PaintRemover.com reserves the right to modify, change or withdraw any offer at any time. International orders have built in discounts and are therefore not eligible for additional coupon code discounts.

Minimums

Specific categories of merchandise are only sold in minimum qualities. We do this to ensure our best pricing structure. In addition as a result of fulfillment and processing costs PaintRemover.com reserves the right to specify a minimum order size for certain product categories as well as the total dollar value of the order not including shipping charges.

Errors and Omissions:

PaintRemover.com strives to bring you low discount prices. This is accomplished through proper purchasing and direct to the consumer cost control. We make every effort to ensure accurate pricing. However, we do reserve the right to cancel any order based on availability changes or pricing errors posted on PaintRemover.com. This applies to both merchandise priced above or below the current accurate prices. 

PaintRemover.com is not responsible for errors in photography, typographical mistakes, product specifications or descriptive copy. Prices for all products on our site are subject to change without notice.

Pictures of merchandise graphically displayed or photographed may include optional products not included in the price. If you need more information, please email or call customer service for clarification. 

Different computer monitors often display color variations and are not true to actual colors. If you are not sure about a specific color please email or call customer service before you purchase.

International Orders:

We are pleased to be able to sell and ship many of our products to Canada. Please call us at (800) 315-0204 to inquire about shipping costs. In many cases, you'll be required to pay duties and taxes for your order. You will be notified before we ship/charge your order if there will be additional fees assessed.

Please note that due to customs and shipping regulations, we may not be able to ship certain types of merchandise to specific areas.

All international orders must be charged to a credit card, or paid by bank check in U.S. funds. We will notify you of additional freight and handling charges for foreign orders after your order is received and before it is processed.

Returns:

Our customers come first and customer satisfaction is extremely important for the growth of our business. Any item, except those specified otherwise, can be returned to PaintRemover.com within seven (7) days of receipt for a full refund less postage and handling. Our return procedures are easy: customers need to call customer service in advance and receive a Return Authorization Number which must be included with the return shipment. Return postage must be postpaid to the fulfillment center given by customer service for returned merchandise. When a refund is issued the full initial shipping and handling costs will be deducted from the amount to be credited to your credit card or to the check issued.

Merchandise must be returned in new unused condition. We reserve the right to refuse returns on abused or misused products. Damage caused during shipment should be discussed with the parcel post carrier.

Our Guarantee:

All PaintRemover.com products are guaranteed for reliability and effectiveness. We aim to provide the best manufacturers warranties in the business from reliable companies. Please refer to individual product labeling for information related to the individual manufacturers warranties. PaintRemover.com will accept returns on all unused products less postage and handling. If you would like to return an item call customer service within 7 days of receipt to obtain for a Return Authorization Number. Ship the return item to our fulfillment center postage pre-paid and include the Return Authorization Number. Refunds will be issued promptly with the outgoing postage and handling deducted. PaintRemover.com cannot accept returns for merchandise that has been opened unless there are defects with the product.

Secure Site:

You can have complete confidence when ordering products from PaintRemover.com. Be assured that all on-line transactions are processed through state of the art secured technology and your personal information is secured.

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